Here's what we do:

First, once you confirm that you have a good faith suspicion that you have been or are about to become a victim of identity theft, we ask the credit bureaus to set free fraud alerts on your behalf. Usually, this is done through our automated systems and the alerts are set within an hour. From time to time there may be a hitch and we have to do the first one manually, usually because they have a different address on file for you. If this happens, we'll tell you right away and do what needs to be done to get the alerts set. (In case you're wondering, we don't charge anything more for this and our Total Service Guarantee is still in effect from day one.)

Second, unless your suspicion changes and you tell us not to, every 90 days or so we ask the credit bureaus to do it again. You can do this for free if you'd prefer, but we make sure it gets done and that it gets done right. That's where the oil change analogy we were talking about kicks in.

Third, we request that your name be removed from lists of pre-approved offers for credit cards and/or insurance. Several sources cite these type of pre-approved offers as one of the many ways identities can be stolen. Many of our members tell us that this alone is worth the price. Again, you can do this for free, but why not let us do it for you?

Fourth, we order your free credit reports on your behalf from the major credit bureaus and they are sent directly to you. We do this every year. You can also do this yourself for free (Pennzoil anyone?).

Fifth, hassling with lost or stolen wallets is no longer a problem with WalletLock™. If ever your wallet goes missing, just give us a call - anytime, anywhere - and a WalletLock specialist will help you contact each credit card, bank or document issuing company, cancel your affected accounts and complete the paperwork and steps necessary to replace your lost documents*, including your credit/debit cards, driver's license, social security card, insurance cards, checkbook - even travelers checks - at no additional cost.

Sixth, we help you shut down potential identity threats fast with our identity monitoring package:

• eRecon™ scours known criminal websites for the illegal selling or trading of your personal information (including your Social Security number, credit card number, driver's license and email address, if provided) and informs you when something is found.

• TrueAddress™ notifies you when we detect any new address information associated with your name in address databases nationwide. This helps alert you if a criminal has changed your address to steal mail and obtain your financial information.

LifeLock Take Control of Your Identity!
 

Last, but certainly not least is our $1 Million Service Guarantee: If your Identity is stolen while you are a member of LifeLock because of some failure or defect in our services, we're going to do whatever it takes to recover your good name. We not only assign you a dedicated specialist to help you, but we will spend up to $1 million on lawyers, investigators, accountants, case managers - whatever, professionals you need to help you recover. That’s right, we will do whatever it takes to help you recover your good name and we will spend up to $1,000,000 to do it.

We don't think you will see a guarantee like this anywhere else from any other company. If you do, let us know because we'd like to do business with them. To see the details, click here.

If you have a reason to think that you will become a victim of Identity Theft, we can help you stop looking over your shoulder, because we've got your back.

*Pictures, cash and other monies are excluded. Member is responsible for all applicable fees charged by document issuing companies to replace lost or stolen documents.